Baby Relay Support

Need help with Baby Relay?

For support, email:

support@avicenna-global.com

Please include:

• Your device type
• App version, if known
• What you were trying to do
• Any error message you saw

Common Help

Joining a family

Ask the family owner to create a caregiver invite code in the app. Open Baby Relay, go to More, tap Join with invite, and enter the code.

Missing family data

Make sure you are using the latest TestFlight or App Store version. If your app shows an empty family after an update, ask the family owner to send a new invite code.

Deleting data

Family owners can delete family data from inside the app. Caregivers can remove their own device from a family.

Medical disclaimer

Baby Relay is for tracking and organization only. It is not a medical device and does not provide medical advice. Contact a qualified health professional for medical concerns.